AI Automation · Six Sigma Process Improvement
Ottoflow brings Six Sigma process improvement to small business. We baseline the process first, build the AI automations that remove the busywork, and prove the gain with before-and-after numbers.
Works seamlessly with your stack
Purpose-built systems for the workflows that consume payroll hours — capacity grows, headcount doesn't.
Automate repetitive tasks and connect your tools with powerful, tailored n8n workflows — no templates, no guesswork.
Deploy smart chatbots and AI agents that handle support, replies, and tasks — fully integrated with your stack.
Clean, analyze, and summarize your data automatically, with reports delivered straight to your inbox.
Automate lead management, CRM updates, and follow-ups to keep your pipeline flowing effortlessly.
Three production systems, with the before-and-after numbers a diligence team would ask for. Client names withheld.
Voice agent · Home services
3× more jobs booked overnight
A voice agent that qualifies, checks live availability, and books — after-hours jobs went from 5 to 15–17 a month.
Read the case study →Operations agents · Freight
600 → 90 check-call hours a month
Track-and-trace plus instant quoting cut response time from 45 minutes to under 5 — and lifted win rate 8–12%.
Read the case study →Back-office agents · Accounting
Month-end close: 11 days → 6
An escalating document chaser and history-based reconciliation cut chase hours from 190 to 35 a month.
Read the case study →The DMAIC method
Every engagement follows DMAIC — the five-step Six Sigma cycle for measurable process improvement — applied to your website and operations.
Step 1 · Define
Before touching anything, we pin down the outcome you care about and the Critical-to-Quality checkpoints that decide it — so improvement is measured, not assumed.
Illustration of a Critical-to-Quality checklist with the checkpoint names hidden.
Illustrative structure — your figures are revealed live on the call.
Straight answers about how we measure, build, and price the work.
Around 3 sigma is typical for a small-business website. 4 sigma is strong, 5 sigma or above is best-in-class, and 6 sigma means roughly 3.4 defects per million opportunities. Below 2 sigma indicates fundamental quality problems that are usually suppressing conversions.
The number of failed checkpoints is divided by the number of applicable checkpoints to give a defect rate, which is scaled to defects per million opportunities (DPMO). That DPMO is converted to a sigma level using the standard inverse-normal formula with the conventional 1.5 sigma long-term shift, so 3.4 DPMO equals 6 sigma.
DPMO stands for defects per million opportunities. It is the defect rate scaled to a million chances to fail, which makes quality comparable between websites of very different sizes.
Ottoflow is an AI automation and Six Sigma process improvement company for small businesses. We measure website and operational quality as a defect rate, then build the automations that remove those defects at the source — custom workflow automation, AI agents, reporting, and CRM and lead-generation automation.
Book a free 20-minute call and we'll map the automations that return the most hours — starting from a measured baseline, not a guess.
